Return of Goods
There are a number of instances when it may be necessary to return goods to www.thefinishingtouchltd.co.uk. There is a specific process which needs to be undertaken with reference to these situations in order to comply with the Distance Selling Regulations (2000). These are as follows:
1. If goods are delivered to you damaged, or an item is missing from your order and is not clearly marked to Follow on your delivery note, then you must contact us, within two working days, stating your order number and the damaged or missing item. We should be contacted at email@example.com. We will then make arrangements to either ship replacement or missing items, or provide you with a refund. We will arrange for the collection of any damaged goods at our discretion.
2. If the customer decides that the goods that have been ordered are not suitable for the application they had in mind and wishes to return them; an email must be sent to firstname.lastname@example.org stating the order number and the item that the customer wishes to return. Once we have acknowledged this email, we will provide you with the relevant returns address. The goods need to be returned to us in as new condition and unopened. Assuming this is the condition that the goods are returned to us, we will provide a full refund for the goods returned (excluding any carriage charges that will have been incurred shipping the goods to the customer). The customer is responsible for the costs incurred returning the goods and will be responsible for any damage that may be incurred during their return. If the goods are not received in new and unused condition then a full refund will not be provided